Return & Refund Policy

At Don Luter, we want you to be satisfied with your purchase.

If you are not completely satisfied with your order, you may be eligible to request a return in accordance with the terms below and any mandatory consumer rights applicable in your country.

Return Window

You may request a return within [30 days] of receiving your order.

For international orders, the applicable return period may vary where local consumer protection laws provide a longer mandatory period.

Return Conditions

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Include original packaging where applicable
• Include all original accessories and documentation
• Not show signs of damage, misuse or alteration

For hygiene and safety reasons, certain products may not be eligible for return once worn or used, where permitted by applicable law.

How to Request a Return

To request a return, please contact us.

Please include:

• Order number
• Product name
• Reason for return
• Photos, when relevant

Do not send products back before receiving return instructions from our customer service team.

Return Shipping

Unless otherwise required by applicable law or agreed by Don Luter, the customer is responsible for return shipping costs for change-of-mind returns.

If an item is defective, damaged upon arrival or materially different from the product ordered, Don Luter will review the issue and may provide an appropriate remedy in accordance with applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow [5–10 business days] for the refund to appear, depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact us as soon as reasonably possible.

Please provide your order number and clear photographs of the item and packaging.

We will review the situation and provide an appropriate solution.

Exchanges

Exchanges may be available depending on product availability.

If the requested replacement is unavailable, we may offer a refund or another remedy as required by applicable law.

Sale Items

Sale items remain subject to applicable consumer rights.

Any specific exclusions for promotional products will be clearly stated at the time of purchase and will not limit rights that cannot legally be excluded.

Non-Returnable Items

Where permitted by law, certain products may be excluded from returns for reasons including:

• Personalized or customized products
• Products that cannot be returned for hygiene reasons after opening or use
• Products damaged after delivery through misuse or improper care

Consumer Rights

Nothing in this policy is intended to restrict or exclude any mandatory consumer rights that apply in your country of residence.