Shipping & Delivery Policy

Don Luter offers international shipping to eligible destinations.

Orders are typically processed within [1–3 business days] after payment confirmation.

During launches, promotions, holidays or periods of unusually high demand, processing may take longer.

If there is a significant delay, we will make reasonable efforts to communicate the updated timeframe.

Estimated delivery times depend on the destination and shipping method selected at checkout.

These estimates do not include order processing time unless specifically stated.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take up to [24–72 hours] to appear after shipment.

International orders may be subject to customs duties, taxes, brokerage fees or other charges imposed by the destination country.

Where such charges are not collected at checkout, they may be the responsibility of the customer.

Customs policies vary by country, and Don Luter cannot guarantee that a shipment will not be subject to additional import charges.

Don Luter is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

Customers are responsible for providing an accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply before the order can be reshipped.

If your package appears to be lost, delayed or damaged, please contact us.

Please provide your order number and relevant tracking information.

We will work with the shipping carrier to investigate the issue.